Article in Next Button: 280591
Title 1: Your Phone Not Working? Here's How to Fix It on Windows 10 and Android
Title 2: Quick and Easy Ways to Resolve Most Common Your Phone App Issues
Title 3: Fixing Your Phone App Problems Using Some Easy Methods
Is Your Phone not working the way it should with your Windows 10 or Android device? The app must be missing something, and you need to fix it to get it to work.
In this guide, we cover fixes for some of the common Your Phone app issues you might encounter on your devices. So check out these eight fixes for Your Phone, and you might just be able to resolve your problems.
1. Ensure Your Internet Works
To use Your Phone without any issues, you must have a working and reliable internet connection. If your connection has an issue, Your Phone will likely display errors.
To check if the internet works, open a browser on your PC and see if a website loads.
You can do the same on your Android device to ensure your phone’s internet works.
In case there’s an issue with the internet, contact your internet service provider (ISP) and let them resolve the problem.
2. Allow Your Phone to Run in the Background
If you’re missing notifications from Your Phone, it might be that your device kills the app in the background.
To prevent the app from being terminated in the background, you need to enable the option that allows the app to stay active even when it’s not in focus on both your PC and phone.
Here we show how you do just that.
Allow Your Phone to Run in the Background on Windows 10
- Launch the Settings app on your PC.
- Click Privacy.
- Select Background apps on the left.
- Under the Choose which apps can run in the background section on the right, find the Your Phone app.
- Turn the toggle next to Your Phone to the ON position.
Allow Your Phone to Run in the Background on Android
- Open the Settings app on your phone.
- Tap Battery.
- Select Battery Optimization.
- Find Your Phone Companion in the list, and tap it.
- Select the Don’t optimize option.
3. Make Sure Both Your Devices Use the Same Account
To use Your Phone, both your Windows 10 PC and your Android device must use the same Microsoft account.
If your phone fails to link with your PC, it might be that you’re using a different account on your phone.
You can verify your accounts on both your devices as follows.
Verify the Microsoft Account on Windows 10
- Open the Settings app.
- Click Accounts.
- Click Your info on the left.
- You’ll see your current Microsoft account on the right. Make sure this is the account you use on your phone.
Verify the Microsoft Account on Android
- Launch Your Phone Companion on your phone.
- Tap the cog icon in the top-right corner.
- Tap Accounts.
- You’ll see your Microsoft account. Ensure this is what you use on your PC.
5. Enable Notifications on Your Android Device
If you don’t get notifications from Your Phone at all on your Android device, your notifications might be disabled.
In this case, you simply need to open the settings, find the app, and enable all the notifications.
Here’s how you do that:
- Launch the Settings app on your phone.
- Tap Apps & notifications.
- Tap the Notifications option.
- Find Your Phone Companion in the list.
- Turn the toggle next to the app to the ON position.
Your Phone Companion can now send you notifications.
6. Disable Do Not Disturb on Your Android Device
Do Not Disturb on your Android phone helps you block all incoming alerts. If this is enabled, that’s why Your Phone is unable to communicate with you.
You can fix this by simply turning Do Not Disturb off on your Android device, and here we show how you do just that:
- Pull down from the top of your phone’s screen, and tap Do Not Disturb. This turns the mode off.
- To disable the mode from Settings, open the Settings app and tap Sounds & vibration.
- Select Do Not Disturb.
- Turn the Do Not Disturb toggle to the OFF position.
7. Turn Data Restrictions Off
Your Phone utilizes your phone and your computer’s internet data, and you must make sure there are no restrictions on this data usage.
Both Windows 10 and Android allow you to restrict your internet data. If this is enabled on your devices, turn the feature off and see if Your Phone works.
Disable Data Restrictions on Windows 10
- Launch the Settings app on your PC.
- Click Network & Internet.
- Select Status on the left.
- Click Change connection properties on the right.
- Scroll down and disable the Set as metered connection option.
Disable Data Restrictions on Android
- Open the Settings app and tap Wi-Fi & network.
- Tap Wi-Fi and then select your Wi-Fi network from the list.
- Expand the Advanced menu at the bottom.
- Tap Network usage and select Treat as unmetered.
8. Reset the Your Phone App
If nothing else works, the last thing you can do to fix Your Phone app issues is to reset the Your Phone app.
This removes all your configured options and lets you set the app up from scratch.
Reset Your Phone on Windows 10
- Open a web browser and head over to the Microsoft account site.
- Find your Android phone in the list, and click Unlink this phone.
- Open the Settings app on your PC.
- Click Phone and then click Unlink this PC.
- Select Home in the top-left corner.
- Click Apps.
- Find Your Phone in the list, click on it, and select Advanced options.
- Scroll down the resulting screen, and click the Reset button.
Reset Your Phone on Android
- Access the Settings app and tap Apps & notifications.
- Find Your Phone Companion and tap it.
- Tap Force stop.
- Select the Storage & cache option.
- Tap Clear cache.
- Tap Clear storage.
Fixing Common Your Phone App Issues
Your Phone has its own fair share of issues. If you ever run into one of these problems, the methods above should help you fix some of your issues with the app.
If you rely on Your Phone to send text messages from your computer, you can actually use some of the other ways to do your task if Your Phone continues to not work on your computer.
